Appointment Policy

All clients must check-in for their appointment 15 minutes prior to their scheduled time, to ensure all paperwork, face washing, and photos can be completed and the appointment starts on time. Failure to do so could result in a cancellation of the appointment and non-refundable no show/cancellation fees.

Arriving late will deprive you of valuable treatment time. Any client showing up more than 5 minutes past their scheduled appointment time will need to be rescheduled. No Exceptions. You will be charged a cancellation/no-show fee should this occur.

Cancellation/No-Show Policy

We have a 24 hour Cancellation / No Show Policy in place to ensure guests can get in for appointments in a timely manner and to respect our providers’ time. Any appointment that no shows and/or cancels within 24 hours will have a $150 non-refundable fee automatically charged to the card on file. 

We appreciate your understanding of our cancellation policy. This will allow the team to continue to provide the highest quality service for you and future patients, as well as valuing our team members’ time. By scheduling an appointment, you are agreeing to our cancellation/no-show policy.

Refund Policy

We do not offer refunds on services rendered.

Retail: We do not offer refunds on products purchased. Defective products may be exchanged within 14 days for the same product only. No refund on Gift Certificates purchases.

Children Policy

We love babies and children, however, we ask that you please make child care arrangements prior to your appointment. This ensures the safety of your children as well as a relaxing environment for all clients.

Pet Policy

Although we love animals, we ask that you please leave your pet at home during your visit.

Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our healthcare facility. To avoid any disruption or inconvenience, we ask that you please leave your pet at home.

Privacy Policy

At Spa Velvet Skyn, we prioritize the protection and confidentiality of your personal information. We collect and utilize your data, including personal details and usage information, to enhance our services, process transactions, and communicate with you effectively. Your information may be shared with trusted third-party service providers for operational purposes, and we may disclose it if required by law or to safeguard our interests.

While we employ measures to secure your data, we cannot guarantee absolute protection against unauthorized access. You have the option to manage your information and opt out of marketing communications. Our Privacy Policy may be updated periodically, and any significant changes will be communicated. For inquiries or concerns regarding your privacy, please contact us at hello@velvetskyn.com

Thank you for your cooperation and consideration of all our patients.